Reporting to the TGNC Support Services Manager, the TGNC Case Worker will provide support services that aim to empower transgender and gender non-conforming individuals. The TGNC Case Worker will manage a case load of TGNC individuals and will connect those individuals to appropriate services and resources.

This is a full-time non-exempt position with benefits.


  • Maintain a case load of TGNC individuals and maintain ongoing contact with those served.

  • In collaboration with the TGNC Support Services Manager, provide ongoing care coordination around housing, savings, health benefits, employment, education, mental health, and substance abuse. Care coordination includes making referrals for services, monitoring service utilization, case conferencing with internal and external providers, and follow-up.

  • Maintain a database of local and regional referral resources and serve as a liaison to community partners.

  • Facilitate referrals for community members with long-term or specialized needs and assist community members in understanding and accessing insurance benefits.

  • Follow-up with services suggested and track referrals to ensure quality of care.

  • Escort clients to appointments as needed.

  • Attend weekly supervision and monthly staff meetings as assigned.

  • Other duties as assigned.


  • A strong commitment to the Pride Center of Staten Island’s mission, values, and goals.

  • Bachelor’s degree in Social Work or related field required.

  • Bilingual (English/Spanish) will be considered an asset.

  • Knowledge of the TGNC and LGBTQ community’s political/civil, health, and social needs.

  • Demonstrated ability to provide case management to clients will be considered an asset.

  • Experience working with a diverse population, including ethnic, cultural, and sexual minorities with a welcoming, affirming, and harm-reduction approach.

  • Ability to work both independently and as part of a team.


  • Location: Pride Center of Staten Island, 25 Victory Blvd, 3rd floor

  • Pride Center Hours: Tuesdays 10 AM – 6 PM; Wednesdays 9 AM – 5PM; Thursdays and Fridays 1 PM – 9 PM; Saturdays 11 AM – 7 PM


Applicants must submit a cover letter and a resume by email to or by mail to Pride Center of Staten Island, 25 Victory Blvd, 3rd Floor, Staten Island, NY 10301.